Managed Care Plan
See below for Loxia Managed Care Plan. * Labor only; all hardware and software costs will be additional.
| Description |
Basic |
Standard |
Premium |
Total |
| Emergency Response Fee |
Please Call |
Please Call |
Please Call |
Included |
| Emergency Response Time |
Please Call |
2 hours |
1 hour |
1 hour or less guaranteed |
| On-site scheduling of technician |
Please Call |
1-2 days |
Next Day |
Same day |
| Phone and Remote Support Sessions |
Please Call |
Please Call |
Included 24 hours a day |
Included |
| 24-7 Remote Monitoring Server stability and performance |
Included |
Included |
Included |
Included |
| 24-7 Remote Monitoring Notification of unusual events |
Included |
Included |
Included |
Included |
| 24-7 Remote Monitoring Daily back up monitoring |
Included |
Included |
Included |
Included |
| Executive Summary Monthly Report |
Included |
Included |
Included |
Included |
| Virus Definition Updates |
Included |
Included |
Included |
Included |
| Unlimited Remote Patch Mgmt. |
Included |
Included |
Included |
Included |
| Online custom client portal |
Included |
Included |
Included |
Included |
| Creation of AUP (acceptable user policy) |
Included |
Included |
Included |
Included |
| Daily system status e-mail |
Included |
Included |
Included |
Included |
| Quarterly review and planning meeting |
Included |
Included |
Included |
Included |
| Monthly on-site audit and network tune-up |
NOT Inc |
NOT Inc |
Included |
Included |
Client access to Virtual System Administrator
for remote control and access to network |
NOT Inc |
NOT Inc |
Included |
Included |
| Unlimited software upgrades* |
Included |
Included |
Included |
Included |
| Spyware monitoring and removal |
Included |
Included |
Included |
Included |
| Adding and removing users |
Included |
Included |
Included |
Included |
| Recovery of server in case of complete disaster |
NOT Inc |
NOT Inc |
Included |
Included |
| Offsite data backup and recovery |
NOT Inc |
NOT Inc |
Included |
Included |
| Virus REMOVAL and cleaning |
Included |
Included |
Included |
Included |
| Loaner PC/Server |
NOT Inc |
NOT Inc |
NOT Inc |
Included |
| Vendor liaison* |
NOT Inc |
NOT Inc |
NOT Inc |
Included |
| 24/7 Client Help Desk |
NOT Inc |
NOT Inc |
Included |
Included |
| 100% No-Hassle Guarantee |
Included |
Included |
Included |
Included |
|
